Frequently Asked Questions
You may want to read our FAQ before contacting us.
All UK mainland orders over £99, qualify for FREE delivery. Shipping for trade accounts to the UK Mainland is subject to a £10.
We accept all the major credit cards/debit cards including American Express, MasterCard Visa, Visa Debit as well as PayPal. For business customers, we also accept payments by Cheque or BACS. We also accept cash from customers collecting from our premises.
Once we receive your completed order, we aim to dispatch your goods within 24 hours. If there are any delays we will contact you usually within 24 to 48 hours. Deliveries are usually made to the UK Mainland next working day. In extreme cases, such as delivery to the Scottish Highlands and Islands, this may take 3 working days.
We use DPD courier services for consignments as our standard delivery to the UK Mainland.Consignments weighing less than 2 kg, may be shipped at our discretion, using Royal Mail Special Delivery or Royal Mail First Class services.
We have made every effort to ensure we protect your personal information. FutureShopAV.co.uk uses a secure server which has been issued with a Secure Server Digital Certificate by the online Certification Authority Thawte and has been authorised to display the Thawte Authentic Site Seal. The Thawte Digital ID is an electronic licence credential for online business. It confirms that FutureShopAV.co.uk is a legitimate Web site which establishes an 2048 bit encrypted communication channel protecting the information you send when submitting details for payment in the Shop. We do not store any credit or debit card information on our servers.
All orders have an valid VAT invoice enclosed unless not requested by customers.
Yes, we ship orders to all countries including the following:
Austria, Australia, Brazil, Belgium, China, Canary Islands, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Luxemburg, Malta, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Kingdom, and United Arab Emirates.
No. Any shipments to countries outside the EU will automatically have VAT deducted from the order. All prices displayed on the Future Shop website are inclusive of VAT, BEFORE customers login or register. As soon as you login/register and if your shipping address is outside the EU, the system will automatically deduct VAT from the order
For business orders within the European Union, we can deduct VAT after the order has been placed, if you can supply the following information during ordering:
- Your Name
- Company Name
- Billing & Shipping Address
- Daytime Contact Number.
- VALID VAT Number for the above business
Once we have verified your VAT number is valid, the VAT will be removed from your order and only the revised amount will be charged if payment has been made by Credit/Debit cards. If payment has been made by PayPal, a refund will be applied.
If we are experiencing delays in completing your order or if the products(s) you require are no longer available, we will notify you immediately. In the event that the item is not in stock, we will back order it for you. We will contact you with the option to cancel your order if you would rather not wait.
If you wish purchase a product which is not available on our website, then contact us on email@example.com and a member of our sales staff will be happy to help you.
All new products come complete with a standard 2 year manufacturer’s warranty unless specified otherwise. Please see our product information pages for more details. If you experience any problems or faults with a product you have purchased from us, contact us immediately with the exact nature of the fault and a staff member will be happy to assist you.
Should you have any complaints, please contact us by any of the methods below with the exact nature of your complaint:
Future Shop Ltd,
Unit 5, MODA Centre, Stirling Way,
Herts. WD6 2BW. England.
Tel: 0208 905 1555 or 0800 772 3688.
Please park in the MODA Centre car park, opposite Screwfix. If you walk to the end of the access paper writing service Road to the left of Screwfix, past Euro Car parts, you will see a black door with the FutureShop logo. We are on the first paper writing service floor.